Superior Outboard Service Return and Refund Policy

Effective in the following countries:

  • United States
  • United Kingdom
  • Canada
  • France
  • Australia
  • Austria

Return Period:

You have 90 days from the arrival of your order to request a return.

Return Process:

  • Condition: Products must be in NEW condition, which means they are unopened, in their original packaging, and have never been used. We reserve the right to refuse returns if products show signs of use.
  • Return Costs: The customer is responsible for the actual return shipping costs, regardless of whether the return is due to dissatisfaction or a defect.
  • Return Labels: Most packages include return labels. If not, email us at info@superioroutboardservice.com, and we will provide digital labels for you to print and include with your return.

Refund Process:

  • Processing Time: Once we receive and verify your return, your refund will be processed within 10 business days using the original payment method.
  • Legal Compliance: We adhere to all relevant laws regarding returns and refunds. Our return and refund policy may be updated to comply with legal requirements.

Payment Information:

During checkout on our website, you can choose from the following secure payment methods:

  • Bank Transfer

To Start a Return:

  1. Contact us at info@superioroutboardservice.com to initiate the return process.
  2. Returns should be sent to:
    495 City Island Ave,
    Bronx, NY 10464,
    USA

Important: Returns must be requested before shipping. Items sent back without a return request will not be accepted.

Contact Us:

If you have any questions or need assistance with a return, please contact our customer service team:

  • Address: 495 City Island Ave, Bronx, NY 10464, USA
  • E-mail: info@superioroutboardservice.com
  • Phone: (718) 814-8074
  • Customer Service Hours: Monday to Friday from 8 a.m. to 10 p.m.

Thank you for choosing Superior Outboard Service. We are here to ensure your satisfaction and make your return process as smooth as possible.